What to do when Aspen will NOT connect

When Aspen will not load on your computer, there are a couple of things that you can do.  

Use a different browser

The quickest is to open Microsoft Edge (or another browser) and log into Aspen in that browser.  This will allow you to quickly get working again.  I suggest this method if you are in class and need to take attendance quickly.

The second method is to clear your Chrome browser data.  This is done easily in just a few steps.

How to clear your Chrome browser data

First, click on the three dots on the top of the browser screen and then choose Settings.

The Settings Screen will appear.  In the left hand column, select Privacy and security.

Your options in the right hand side of the screen will change to the Privacy and Security Settings.  

Select Clear browsing data 

The Clear browsing data pop-up will appear.  Make sure that Advanced is selected and then select the data you would like to clear.  I usually choose all but passwords.